Refund policy

 

PAYMENT
SSCHAFER accepts Visa, Mastercard and Eftpos credit card payments. Paypal and Afterpay is also accepted.

 All product prices and payments made on this site are in Australian Dollar Currency ($AUD).

SHIPPING
SSCHAFER offers national delivery for a flat rate of $10. Orders are dispatched once payment has been successfully processed and the order is complete. Your order will be shipped within one business day of purchase. Please note that postage costs may vary for custom pieces depending on weight.

An order confirmation email, including your order number, will be sent once your purchase is complete.

INTERNATIONAL SHIPPING
For international orders, please allow up to 8 weeks for delivery, as shipping times may be affected by customs regulations in your destination country. Customers are responsible for all import duties, customs fees, and local taxes imposed by the receiving country. SSCHAFER is not responsible for any additional charges incurred during international shipping. As customs policies vary by country, we recommend contacting your local customs office for further information.

ETHICS
SSCHAFER prides itself on ethical production being at the forefront of their practice, and transparency across all aspects of the business is essential to business operations.  All eyewear is made in Wenzhou, China prioritising ethical manufacturing and low-batch production. If you would like to know more about the process and make of your Eyewear please contact SSCHAFER via the contact link.

RETURNS
Eyewear may be returned for exchange where there is a fault in the product. We do not accept returns for change-of-mind. If you wish to exchange an item, please contact info@sschafer.com.au within five business days of receiving the item. The item must be posted, at your expense, to our return address within five business days of the exchange being authorised. You must retain proof of postage. We will then post another product or arrange store credit if preferred. Eyewear must be unworn and unused beyond trying on in the home for fit and with all original packaging included upon return. 

Any items posted after being in customer’s possession for longer than 7 days will not be accepted unless they are faulty. Once returned items have been received they will undergo quality review and when cleared, customer will be sent new items (for exchange) or sent a store credit via email.

In all cases, the item remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit. In the unlikely event we receive an item in unsuitable condition, we reserve the right to refuse a return or exchange.

Please email if you require a return address. 

POLICIES
SSCHAFER is committed to ensuring that all your personal information is kept safe and secure. The information collected is necessary to complete your order. If you have signed up to our mailing list your information will be kept secure and not relayed to any third party or outside organisations.

Personal information will be managed confidently and securely. Credit card information is not retained by us. When purchasing, customers must provide their real name, phone number, email address and other requested information for the purpose of shipping and billing purposes. When providing payment details upon checkout, customers must ensure that their payment details are valid and correct. Purchases are for personal use only and must not be resold or used for commercial benefit.

This website is owned and operated by Stephanie Schafer of SSCHAFER. SSCHAFER reserves the right to all content posted on this site. You may not reproduce or communicate any of the content on this site, including any downloadable files without the permission of SSCHAFER. SSCHAFER reserves the right to alter or update any of the terms stated.